Home Products Industries Company / Policy Support Press Contact Us |
Your key to insuring ongoing quality to your customers and ongoing success to your business depends greatly on your ability to recognize trends and act on feedback from your guests. Our electronic comment card will enable you to survey your guests and review reports on a daily basis. How It Works
Benefits:
|
Product Features
|
|
> Rechargeable Alpha Pager |
|
> Alphanumeric Pager |
SECRET SHOPPERS
Although the reports are thorough, you get one persons perspective, 2-4 times per month. It is difficult to accurately evaluate operational performance and make effective adjustments based on snapshot evaluations.
800-NUMBER SERVICES
Incentive required. Experience is evaluated hours or days after the fact. This tool will not attract all demographics represented in your establishment. Therefore, the results you receive may not be a fair representation of your customer's views.
MANAGEMENT INTERACTION
Only effective if the managers consistently visit the majority of the customers and effectively probe for satisfaction information. This is rare at best. Difficult to tabulate performance or trends.
EMPLOYEE INTERACTION
Third party information. You hear their version if/when they choose to share it with you.
WEB SURVEYS/PAPER COMMENT CARDS
Too few to matter. Usually will only capture extremes, i.e. Very Satisfied or Very Dissatisfied.
HIGHEST RESPONSE RATES
Our patented, easy-to-use technology ensures the highest quantities of customer survey responses. Response rate has consistently been over 75%
VALIDITY
Our survey system provides a valid cross-section of your customer base. Our data is tamper-proof and electronically recorded and stored.
MANAGER ALERT FEATURE
Upon a negative response, the Informant tray pages a manager with a table number, question number and response. This key feature enables management to retain potentially lost customers BEFORE they leave your restaurant.
PERFORMANCE BENCHMARKING
Our surveys are designed to establish performance benchmarks for each area of your operation.
DAILY PERFORMANCE REPORTING
Keep your finger on the pulse. If customer satisfaction slips below a benchmark target, you NOW have the ability to interject change, BEFORE it has a long-term negative impact.
VALUE
With these powerful, cutting edge features at a monthly cost less than a secret shopper service, our assessment service is value-packed.